1. Eligibility
You may request a refund of unused credits within 14 days of the original purchase date. Credits that have already been spent on generations or services are non-refundable, because the underlying compute cost has been incurred on your behalf.
2. How to request a refund
Send an email to [email protected] from the address on your account, including your order reference and the number of unused credits you would like refunded.
3. Processing time
Approved refunds are issued back to the bank account used for the original payment, usually within 5–10 business days after approval. Processing times may vary depending on your bank.
4. Promotional credits
Free, bonus or promotional credits (for example credits granted via a welcome code) are not eligible for cash refunds. Discounts applied at checkout reduce the refundable amount proportionally.
5. Chargebacks
Please contact us before initiating a chargeback. Fraudulent chargebacks may result in account suspension and forfeiture of remaining credits.
6. Statutory rights
This policy does not limit any consumer rights you have under applicable law, including any statutory right of withdrawal.